Frequently Asked Questions
What is your delivery time?
The delivery time for domestic orders takes from 4 to 6 business days. Unless you choose express shipping at an additional cost. In regards to International shipments it depends on the shipping method selected:
Economic INT Shipping : 3-4 weeks
International Express Shipping DHL 5-10 Days
How can I process a return?
Due to health regulations all return merchandise is subject to the following conditions: https://rounderbum.com/pages/return-and-exchange-policy
We kindly invite you to take a look at that link to learn more about our return and exchange policy and in case you have further questions or concerns please do not hesitate to reach out to customerservice@rounderbum.com
Do you ship internationally?
All countries listed at this link are eligible for International shipping:
https://rounderbum.com/pages/shipping-handling
Consider that all international orders are subject to taxes and duties as per your individual countries regulations and laws, please take a look at this link to learn more about our International shipping policy and in case you may have further questions do not hesitate to contact us at customerservice@rounderbum.com
How can I change/update my order?
If by any reason you need to change or modify the order before it is shipped please reach out immediately to our Customer Support Team at customerservice@rounderbum.com so our team can help you process the changes and make the adjustments in a timely manner.
My order is reported as delivered but I have not received it. What can I do?
If the tracking number of your order shows it was delivered but you have not yet received your package please wait a few hours , sometimes in rare occasions the delivery notifications arrive before the actual package. In the unfortunate case nothing arrives please reach out to our Customer Support team at customerservice@rounderbum.com so they can quickly take the necessary steps to get your order in your hands.
I need to cancel an order. What should I do?
In order to cancel your last purchase please reach out to our Customer Support Team at customerservice@rounderbum.com so they can help you to process your request.
How Can I get my 10% discount code for my first time order?
All 10% discount codes are emailed to you after your subscription to our newsletter. When receiving your codes, you need to apply them in your check out so the discount can be reflected in the total of your transaction. Sometimes the codes are found in your spam folder , so we recommend you double check.
In the case you do not find the email with your code please reach out to our Customer Support Team for more personal assistance.
My Order arrived with damaged items, How Can I report it?
All products are detailed inspected by our Quality department team to ensure everything is dispatched with the highest quality standards. However if for any reason you received something damaged or broken please report such an incident within the first 3 days after your delivery date and contact our Customer Support Team to communicate such a situation, our team will be ready and happy to help.
Why can I not use my discount code?
All discount codes need to be submitted during your checkout. If the discount code does not work or it is not accepted we kindly invite you to check the expiration date or double check if you are entering it correctly. Also, take into consideration that as per our promotional terms and conditions all discount codes are deactivated during special sales on our website.
https://rounderbum.com/pages/promotional-terms-and-conditions
Once products are at regular price discount codes are reactivated and ready to be applied. After taking the aforementioned point into consideration and you still have problems please reach out to our Customer Support Team.
How Can I Get Free shipping?
Free shipping applies only when domestic orders are over the $75.00 USD and when International orders are over the $200.00 USD
Please make sure your order reaches those amounts and if further assistance is needed please contact us at customerservice@rounderbum.com
Where is my order?
To find further details related to the whereabouts of your package please follow the instructions on the link below:
https://rounderbum.com/pages/rounderbum-order-tracking
How Can I order?
All orders are processed online through this website https://rounderbum.com/
All you need to do is to select your favorite items, add them to your shopping cart and once you are ready provide all necessary information to process and complete your order.
If you need further assistance to place your order please contact our Customer Support Team at customerservice@rounderbum.com
How Can I know what my correct size is?
Please refer to the size chart from our website to get your correct fit.
Consider the right size for your undies depends on the measurement of your waist and the right size for your tops and shirts depends on the measurements of your chest.
See further details below:
https://rounderbum.com/pages/size-charts
My order was returned to the sender, What Should I do?
Sometimes carriers find it difficult to complete the delivery of your package, if this is the case with your order, we ask you to contact our Customer Service Support to receive adequate attention and reprocess your order if necessary.
customerservice@rounderbum.com
